Serengeti Balloon Safaris were the first company to fly hot air balloons over the Serengeti, and in doing so set the standard for an exceptional adventure. Through their unique experience Serengeti Balloon Safaris deliver both passenger safety and experience as a priority. From the outset, they established themselves as a conservation partner in the National Parks in which they operate and continue to take an active role in ensuring ballooning standards are rigorously maintained.

In 2020 they have carried over 225,000 passengers and have become a bucket list experience for many that Safari in Tanzania.

Client: Serengeti Balloon Services
Industry: Tourism
Services: IT Support, Microsoft 365

Matching Remote Locations With Remote Support

Vissensa’s built-in knowledge of supporting customers on a global scale, allowed us to provide sophisticated remote IT Helpdesk capabilities for Serengeti Balloon Safaris.

Serengeti Balloon Safaris now have an experienced team of technical experts at their disposal. They quickly resolve day to day IT problems, whilst also providing a consultative approach to designing and implementing new tools and services to specifically address the challenges of streamlining business operations.

With the rapidly expanding technical landscape, Vissensa continues to introduce new initiatives to instil collaboration, agility and efficiency in a growing remote environment and workforce – amplified further by over 14,000kmsq of the Serengeti National Park.

Digitally Transforming Remote Locations

Serengeti Balloon Safaris have enjoyed a consistent growth in recent years, mirroring the increasing demand from tourism in the region. Ensuring that the systems supporting this growth were as robust and stable as their flight operations, finding a sophisticated IT provider who could support the team remotely and introduce leading collaboration tools was paramount.

Serengeti Balloon Safaris have multiple operating locations. Including an administration base, operations centre and mobile bases for flight locations across the Serengeti. The need for secure, accessible information both online and offline was key to their continued operational success.

Vissensa introduced Microsoft 365. This game changing suite of collaborative applications introduced reliability, increased productivity and mobile accessibility to the business.


“Since the start of our relationship, Vissensa has opened the door for us to help train staff through their Free Microsoft 365 training portal, introduce new ways of working via Microsoft 365 as well as having the ability to call on an IT engineer whenever we need.

It has been a breath of fresh air working with Vissensa and even though the team get airborne each day, we look forward to reaching new heights in our relationship moving forward”

Serengeti Balloon Safaris