Outsourced IT Support Services

Vissensa is made up of a dedicated team of IT and Cloud experts with decades of combined experience, that provide a range of Outsourced IT Support Services.

Drive Your Business Forward with the Right Outsourced IT Support Services

For years, Vissensa has been proudly helping customers to reduce their costs, improve efficiency and introduce innovative products and solutions that keep their businesses at the forefront of technology.

Our team of highly dedicated and experienced staff can help you identify the right business IT Support packages, as well as making sure you have the correct tools in place to enable collaborative remote working. Just give us a call, and we’ll be happy to explore your options.

Industry-Leading Outsourced IT Support Services

We’re on-hand to solve IT issues as soon as they arise, so you can focus on your business

Enable collaboration across your business with all the leading products from Microsoft 365

We can maintain, source, and purchase any hardware and software equipment you need

We offer advanced email protection, cyber fraud defence, threat / malware and link protection, anti-phishing protection, and spam filtering

Outsourced Cloud support to monitor and manage your cloud services.

The Benefits of Outsourced IT Support

Cost Effective Outsourced IT Support Utilising Our Helpdesk When Needed

Fast Response Times From The Helpdesk- Not Added To A To Do List

Specialist Expertise Where Our Team Are Trained And Have Tangible Experience

Outsourced IT Support Services 24/7 365. Your IT Systems Are Always Monitored And Protected

Strategic Tried And Tested Best Practice Approach To Outsourced IT Services.

Flexible Contracts and Multiple Outsourcing IT Support Models To Suit Your Business Needs 


Outsourced IT Support Services Case Studies

Looking for an outsourced IT support services package? Vissensa supports a variety of businesses across multiple industries. Take a look to see what we do for some of our customers, maybe it’s similar to the help you need?

Outsourced IT Support Pricing Packages

Flexible Outsourced IT Support Models

Whether it’s troubleshooting minor IT problems with our IT helpdesk or planning your IT strategy with one of our technical experts, Vissensa offers flexible IT solutions to suit all sizes of business, which is one of the main benefits of outsourcing IT support services!

We provide fixed prices per user to keep things simple, and easy to budget for. If you’re confident enough on your own, but want the security of knowing we’re on hand should you need us – we can provide block hours of support to help with problems as and when they arise.

Outsourced IT Support Services

Fixed Price Per User Model

  • Fixed Price per User per Month
  • UK Based Helpdesk
  • Remote and Onsite IT Support Available
  • Highly Skilled Technical Team
  • Bolt-ons Available if Required

Monthly Cost

Priced Per User

Block Hours Support Model

  • Range of Block Hours Available
  • UK Based Helpdesk
  • Remote and On-site IT Support Available
  • Highly Skilled Technical Team
  • Bolt-ons Available if Required


Priced Per Hours

Infrastructure Management

  • Monitoring, Patching and Reporting
  • UK Based Helpdesk
  • Monthly Scheduling and Requests
  • Highly Skilled Technical Team
  • Bolt-ons Available if Required

Monthly Cost

Priced Per Devices

Configuration Summary Document

  • Review of Existing IT
  • Detailed Documentation With Recommendations
  • Health Check of Systems
  • Completed via Remote and On-Site Engineers
  • Highly Skilled Technical Team


Priced by Review

Outsourced IT Support Models

Fixed Price Model

Vissensa’s “fixed price per user, per month" model provides our customers with an IT Service that’s easy to understand and easy to budget for.

Customers on this package are able to utilise IT help desk outsourcing for help with any issues, as and when they arise with applicable IT Support Service Level Agreement in place, without worrying about incurring any extra costs or using a block of bank hours.

Outsourced IT Support Services
Outsourced IT Support Services

Block Hours Model

Vissensa’s “block hour" model is perfect for customers who wish to call upon us for occasional support, for example if an issue arises that is beyond their capabilities.

This model suits businesses that don’t need to be outsourcing IT Help Desk Support consistently, for example if they already have an IT Manager/Engineer in place and only need extra resource occasionally, or for smaller business with less IT demands.

Infrastructure and Hardware Management Services

Vissensa’s highly skilled team have experience across a wide range of vendors and technologies, and provide monthly services to on-premise and off-site hardware.

When it comes to monitoring, updating, patching and the ongoing management of your hardware, you can be confident in Vissensa’s expert team. Our goal is help alleviate operational issues by freeing up your time, and reporting on your key IT hardware.

Outsourced IT Support Services
Outsourced IT Support Services

Map your IT Provision

As business evolves, so should you. Vissensa’s also provides as part of our IT Support Service, the ability for a Configuration Summary Document (CSD) will provide you with a complete map of your IT provision, and identifies how it can act as a catalyst for Digital Transformation.

If you have an ongoing support package with Vissensa and you make changes to your IT infrastructure – your CSD is updated alongside as a living document. With an up to date CSD in place, the way you manage your IT will change forever.

IT Support Services Near You

Speak to the team about IT Support

Are you ready to chat to an expert about your IT Support options? Great! Our team is here to provide advice and guidance and will identify the right package for your business and your budget.

We have years of experience supporting businesses of all sizes (from two man start-ups, to global organisations!) so simply complete this short form, and a member of the team will be in touch soon.

We will never sell your data and we promise to keep your details safe and secure. For further details on how your data is used and stored please view our privacy policy.


How much does Outsourced IT Support Services Cost?

Outsourced IT Support Services costs can vary depending on the service you require, and whether you opt for a fixed-per-user or block hours model. Luckily, Vissensa provide both of these options. Click here to find out more...

What Outsourced IT Support Services are possible?

Other than installing Hardware at your premises or in a data centre we can offer a full range of remote IT support services from helpdesk, Microsoft 365, cloud, data security and more.  Find out more here....