Careers
Microsoft 365
Outsourced IT Support Services
Data Security & Backup
IT Software and Hardware
Dedicated Servers
Network Connectivity
Teams Telephony
Managed Private Cloud Hosting
AWS
Microsoft Azure
Datum
Equinix Slough
Financial Services
Energy Companies
Charities
Media
Blog
Case Studies
Guides
Vissensa Talks8×8 Partner & Managed Service Provider
Business Telephony Service
How we can help
Pricing
8×8 Partner
As independent Managed Service Providers and Consultants, Vissensa finds the best solutions for our customers.
8×8 specialises in providing communication and collaboration solutions for businesses. It has positioned itself as a leading provider of cloud-based communication services designed to enhance the way businesses connect and communicate with their customers and employees.
As your dedicated 8×8 Partner, Vissensa can guide you through the whole process from finding the best business telephony package for your needs, as well as ongoing support of the platform thereafter.
Of all the telephony services out there for businesses catering to a range of different sizes and needs, what sets 8×8 apart from its competitors is their obsession with offering the best customer service around with their smart, cloud-based, communication platform.
Their selection of packages caters for a range of business communication needs, and they could well be the perfect match for your comms business. The Vissensa Team is experienced and certified in the building and support of 8×8 Technologies, and can guide you towards the best options to suit the future aims of your business.
Our 8×8 Partner Certifications:
Available Products:
Unified Communications
Connect every employee from the front desk to the back office with the highest service reliability and quality in one single app.
Contact Center
Deliver exceptional customer experience and keep agents engaged, all with the essentials you need to easily power your contact centre.
8×8 Unified Communications Solutions
Exceptional customer service is a cornerstone of business success.
At Vissensa, we recognise the importance of delivering top-notch support to your customers.
Are you making international calls or have need to record your incoming & outgoing calls? 8×8 Unified Communications Solutions could be exactly what your business has been waiting for.
Streamlined Communication
With streamlined communication with video services, video conferencing & team messaging, the 8×8 Unified Communications Solutions are designed to empower organisations with versatile and efficient communication tools.
Enhanced Integration
Seamlessly connect your CRM, helpdesk software, and other essential applications, such as Microsoft Teams, with 8×8’s communication solutions to streamline workflow.
Scalable and Cost Saving
The 8×8 cloud platform setup makes this all possible, as well as being scalable for future growth, as well as cost optimisation.
8×8 Unified Communications Available Plans
X2
All-in-one voice, video, and chat
- Unlimited voice calling to 14 countries
- HD video and audio conferencing for up to 500 active participants
- SMS, MMS, and team chat
Microsoft Teams integration and more
X4
Advanced call handling and analytics
Everything in X2 plus:
- Unlimited voice calling to 48 countries
- 8×8 Front desk for receptionists and operators
- Supervisor Analytics
- Monitor, whisper, and barge
8×8 Contact Center Solutions
8×8’s Contact Centre packages extend beyond unified communications, offering more sophisticated technology, including advanced tools for call activity analytics, contact centre reporting and speech analytics.
Exceptional customer service is a cornerstone of business success. At Vissensa, we recognise the importance of delivering top-notch support to your customers. 8×8 Contact Center Solutions are designed to provide improved performance across the board, facilitating an outstanding customer experience. Here’s how our Contact Center services can benefit your business:
Have you considered what contact centre features could do for your business such as call recording CRM or speech and text analytics reporting with AI? 8×8 Contact Center Solutions may be exactly what your business needs in achieving your future aims as a leading comms organisation.
Multichannel Customer Engagement: Connect with your customers through voice, email, chat, and social media, providing support where they prefer.
Intelligent Operations: Optimise call routing with AI-driven capabilities to reduce wait times and improve customer satisfaction.
Analytics and Reporting: Gain valuable insights into your contact centre operations to enhance your customer support.
Efficiency and Quality: Self-Service Options empower customers to find answers quickly with IVR systems and knowledge bases, improving efficiency.
Quality Monitoring: Ensure high-quality customer interactions with real-time monitoring and call recording.
8×8 Contact Center Available Plans
X6
Voice Contact Center
Everything in X4 plus:
- Skills-based routing
- IVR
- Call recording CRM
- Reporting & analytics
- CX journey mapping
X7
One Interface for Voice and Digital Interactions
Everything in X6 plus:
- Omni-channel support for social media, chat, email, SMS, and video Co-browsing
X8
Advanced Contact Center with QM and Interactions Analytics
Everything in X7 plus:
- Quality management
- Speech and text analytics
Elevate your customer support game with Vissensa and 8×8 Contact Center Solutions.
Contact us today to explore how our tailored solutions can transform your customer interactions and drive your business forward. Let’s work together to provide seamless, efficient, and exceptional customer service that sets your organisation apart from the competition.
Speak to 8×8 Partner, Vissensa, about our Business Telephony Services
If you have a need for Business Telephony, the Vissensa team is here to provide advice and guidance and answer any questions you may have.
Our Consultants will work with you at any stage you require. Please complete this short form, and a member of the team will be in touch to have an informal chat about our 8×8 Business Telephony options.
We will never sell your data and we promise to keep your details safe and secure. For further details on how your data is used and stored please view our privacy policy.
AWS