8×8 Partner & Managed Service Provider

8×8 : Communications for the Customer Obsessed

8×8 Partner

As independent Managed Service Providers and Consultants, Vissensa finds the best solutions for our customers.

8×8 specialises in providing communication and collaboration solutions for businesses. It has positioned itself as a leading provider of cloud-based communication services designed to enhance the way businesses connect and communicate with their customers and employees.

As your dedicated 8×8 Partner, Vissensa can guide you through the whole process from finding the best business telephony package with direct routing from Teams, as well as ongoing support of the platform thereafter.

Of all the 8×8 and Teams Direct Routing telephony services out there for businesses catering to a range of different sizes and needs, what sets 8×8 apart from its competitors is their obsession with offering the best customer service around with their smart, cloud-based, communication platform.

Their selection of packages caters for a range of business communication needs, and they could well be the perfect match for your comms business. The Vissensa Team is experienced and certified in the building and support of 8×8 Technologies, and can guide you towards the best options to suit the future aims of your business.

8x8 Partner

Our 8×8 Partner Certifications:

Available Products:

Unified Communications

Connect every employee from the front desk to the back office with the highest service reliability and quality in one single app.

Contact Center

Deliver exceptional customer experience and keep agents engaged, all with the essentials you need to easily power your contact centre.

8×8 Unified Communications Solutions

Exceptional customer service is a cornerstone of business success.

At Vissensa, we recognise the importance of delivering top-notch support to your customers.

Are you making international calls or have need to record your incoming & outgoing calls? 8×8 Unified Communications Solutions could be exactly what your business has been waiting for.

8x8 is Compatible with Microsoft Teams

Streamlined Communication

With streamlined communication with video services, video conferencing & team messaging, the 8×8 Unified Communications Solutions are designed to empower organisations with versatile and efficient communication tools.

Enhanced Integration

Seamlessly connect your CRM, helpdesk software, and other essential applications, such as Microsoft Teams, with 8×8’s communication solutions to streamline workflow.

Scalable and Cost Saving

The 8×8 cloud platform setup makes this all possible, as well as being scalable for future growth, as well as cost optimisation.

8×8 Unified Communications Available Plans


All-in-one voice, video, and chat

  • Unlimited voice calling to 14 countries
  • HD video and audio conferencing for up to 500 active participants
  • SMS, MMS, and team chat
    Microsoft Teams integration and more

8x8 is Compatible with Microsoft Teams


Advanced call handling and analytics

Everything in X2 plus:

  • Unlimited voice calling to 48 countries
  • 8×8 Front desk for receptionists and operators
  • Supervisor Analytics
  • Monitor, whisper, and barge

8×8 Contact Center Solutions

8x8 communications features diagram

8×8’s Contact Centre packages extend beyond unified communications, offering more sophisticated technology, including advanced tools for call activity analytics, contact centre reporting and speech analytics.

Exceptional customer service is a cornerstone of business success. At Vissensa, we recognise the importance of delivering top-notch support to your customers. 8×8 Contact Center Solutions are designed to provide improved performance across the board, facilitating an outstanding customer experience. Here’s how our Contact Center services can benefit your business:

Have you considered what contact centre features could do for your business such as call recording CRM or speech and text analytics reporting with AI? 8×8 Contact Center Solutions may be exactly what your business needs in achieving your future aims as a leading comms organisation.

Multichannel Customer Engagement: Connect with your customers through voice, email, chat, and social media, providing support where they prefer.

Intelligent Operations: Optimise call routing with AI-driven capabilities to reduce wait times and improve customer satisfaction.

Analytics and Reporting: Gain valuable insights into your contact centre operations to enhance your customer support.

Efficiency and Quality: Self-Service Options empower customers to find answers quickly with IVR systems and knowledge bases, improving efficiency.

Quality Monitoring: Ensure high-quality customer interactions with real-time monitoring and call recording.

call centre operative with headset

8×8 Contact Center Available Plans


Voice Contact Center

Everything in X4 plus:

  • Skills-based routing
  • IVR
  • Call recording CRM
  • Reporting & analytics
  • CX journey mapping


One Interface for Voice and Digital Interactions

Everything in X6 plus:

  • Omni-channel support for social media, chat, email, SMS, and video Co-browsing


Advanced Contact Center with QM and Interactions Analytics

Everything in X7 plus:

  • Quality management
  • Speech and text analytics

Elevate your customer support game with Vissensa and 8×8 Contact Center Solutions.

Contact us today to explore how our tailored solutions can transform your customer interactions and drive your business forward. Let’s work together to provide seamless, efficient, and exceptional customer service that sets your organisation apart from the competition.

Speak to 8×8 Partner, Vissensa, about our Business Telephony Services

If you have a need for Business Telephony, the Vissensa team is here to provide advice and guidance and answer any questions you may have.

Our Consultants will work with you at any stage you require. Please complete this short form, and a member of the team will be in touch to have an informal chat about our 8×8 Business Telephony options.

We will never sell your data and we promise to keep your details safe and secure. For further details on how your data is used and stored please view our privacy policy.