Vissensa Limited customer privacy notice 

Last Updated: 14th October 2025  

This privacy notice tells you what to expect us to do with your personal information. 

Contact details 

Email 

sales@vissensa.com 

What information we collect, use, and why 

We collect or use the following information to provide services and goods, including delivery: 

  • Names and contact details 
  • Purchase or account history 
  • Credit reference information 
  • Website user information (including user journeys and cookie tracking) 
  • Call recordings 
  • Records of meetings and decisions 

We collect or use the following information for service updates or marketing purposes: 

  • Names and contact details 
  • Marketing preferences 
  • Location data 
  • Purchase or viewing history 
  • Website and app user journey information 

We collect or use the following information to comply with legal requirements: 

  • Contact information 
  • Financial transaction information 
  • Any business related information required to comply with legal obligations 

We collect or use the following personal information for dealing with queries, complaints or claims: 

  • Names and contact details 
  • Account information 
  • Customer or client accounts and records 
  • Financial transaction information 

Lawful bases and data protection rights 

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website. 

Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website: 

  • Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. Read more about the right of access. 

If you make a request, we must respond to you without undue delay and in any event within one month. 

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice. 

Our lawful bases for the collection and use of your data 

Our lawful bases for collecting or using personal information to provide services and goods, including service updates are: 

  • Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are: 
  • Collecting and using personal information to deliver and support the services and goods we offer or have sold to individuals or businesses.  
  • The processing of personal data is necessary to ensure the security, reliability, and performance of our solutions, to communicate effectively with clients, and to fulfil contractual obligations. 
  • We take care to balance our legitimate interests with the rights and freedoms of individuals, and we apply appropriate safeguards to protect personal data at all times. 

For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above. 

Our lawful bases for collecting or using personal information for marketing purposes are: 

  • Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are: 
  • Collecting and using personal information to promote and deliver information about the services and goods we offer to individuals or businesses. 
  • The processing of personal data is necessary to allow you and us the ability to communicate the value of the services or goods we sell. 
  • We take care to balance our legitimate interests with the rights and freedoms of individuals, and we apply appropriate safeguards to protect personal data at all times. 

For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above. 

Our lawful bases for collecting or using personal information  

for legal requirements are: 

  • Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability. 

Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are: 

  • Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are: 
  • Vissensa has a legitimate interest in collecting and using personal information to process and support any claims and correspondence that relate to our performance in our delivery and support of the services and goods we offer to individuals or businesses. 
  • The processing of personal data is necessary to ensure ours and your ability to resolve any queries, complaints or claims as efficiently as possible and with any legal framework and timescale. 
  • We take care to balance our legitimate interests with the rights and freedoms of individuals, and we apply appropriate safeguards to protect personal data at all times. 

For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above. 

Where we get personal information from 

  • Publicly available sources 
  • Providers of marketing lists and other personal information 

How long we keep information 

  • Financial information  – we hold finance information including the contact details for individuals that we have a financial relationship with for the minimum statutory time for financial details.
  • HR Information – we hold HR information including the contact details for individuals that we have employed or interviewed for employment with for the minimum statutory time for holding HR records.
  • Supplier Information – we hold supplier information including the contact details for individuals that we have supplier relationship with for the minimum statutory time for financial or corporate governance details whichever the longer.
  • Client Information – we hold an individual’s corporate contact information of users who use our service desk or support / consulting services for the minimum period required to adhere to
  • Your right to information post contract
  • Our right to information post contract
  • A legal requirement to provide such information related to any of the above.
  • At the request of an official body or authority with the power to request such information.

In all cases the company will retain information to the minimum statutory requirement from the date of its last legitimate use. 

Others we share personal information with 

  • Professional or legal advisors 
  • Relevant regulatory authorities 
  • External auditors or inspectors 

How to complain 

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice. 

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO. 

The ICO’s address:            

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF 

Helpline number: 0303 123 1113 

Website: https://www.ico.org.uk/make-a-complaint 

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