Healthcare IT Support – Secure Collaboration and Solution Optimisation
Security of information is paramount in any industry, particularly in healthcare. Vissensa implemented a secure SharePoint site with multi-factor authentication that enabled collaboration to exist while maintaining a high-security posture. One of the major pain points for HCSA was collaboration and the use of many solutions. Sharepoint enables live collaboration enabling more than one person to work on a document so it was the perfect solution for the organisation to use. It also comes with the security that you would expect from a Microsoft application and is easy for staff to share files.
With a reliance on multiple solutions and the possibility of creating a lot of shadow IT environments, the Microsoft suite was the perfect way to streamline applications such as email, internal messaging, file storage and productivity tools into one succinct platform. Once agreed Vissensa planned the set-up that was required for email (Outlook) and Sharepoint in terms of admin rights, groups and permissions. Vissensa then implemented the Microsoft solutions and smoothly migrated emails and existing files into Sharepoint.
To further add to the improved collaboration, Microsoft Teams was configured which means the HCSA team could message each other quickly and understand when colleagues are busy, online or in a meeting.
Upon the completion of the Microsoft migration, HCSA needed peace of mind to know that they had help on hand whenever they needed it. As a charity, they needed ongoing support which was bespoke to their budgetary needs. Vissensa, therefore, created block hour Healthcare IT support that met HCSA's business model. It meant they have direct access to our helpdesk support engineers for their staff for any queries or problems.