IT Support Services

Vissensa’s dedicated team of IT and Cloud experts have decades of combined experience catering for companies of all sizes across the UK and around the world.

Interested in IT support? Get in Touch

Trusted Advisors

For years, Vissensa has been proudly helping customers to reduce their costs, improve efficiency and introduce innovative products and solutions that keep their businesses at the forefront of technology. Based in Hampshire, our team of highly dedicated and experienced staff can help you identify the right IT solution to drive your business forward.

Flexible IT Support Models

Whether it’s troubleshooting minor IT problems with our IT helpdesk or planning your IT strategy with one of our technical experts, Vissensa offers full and flexible IT solutions to suit all sizes of business.

Do you want us to work alongside you, with a straight forward package that’s easy to understand and budget for? We provide fixed prices per user to keep things simple.

Are you confident enough on your own, but want the security of knowing we’re here if you need us? We can provide block hours of support to help with problems as and when they arise.

Do you need infrastructure management to on-premise or off-site hardware? We’re pleased to offer flexible packages to cater for most IT deployments.

CASE STUDIES

IT Support Services

Looking for IT Support? Vissensa support a variety of businesses across Hampshire and the South of England.

IT Support Pricing Packages

Fixed Price Per User Model

  • Fixed Price per User per Month
  • UK Based Helpdesk
  • Remote and Onsite IT Support Available
  • Highly Skilled Technical Team
  • Bolt-ons Available if Required

Monthly Cost

Priced Per User

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Block Hours Support Model

  • Range of Block Hours Available
  • UK Based Helpdesk
  • Remote and On-site IT Support Available
  • Highly Skilled Technical Team
  • Bolt-ons Available if Required

One-off
Cost

Priced Per Hours

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Infrastructure Management

  • Monitoring, Patching and Reporting
  • UK Based Helpdesk
  • Monthly Scheduling and Requests
  • Highly Skilled Technical Team
  • Bolt-ons Available if Required

Monthly Cost

Priced Per Devices

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Configuration Summary Document

  • Review of Existing IT
  • Detailed Documentation With Recommendations
  • Health Check of Systems
  • Completed via Remote and On-Site Engineers
  • Highly Skilled Technical Team

One-off
Cost

Priced by Review

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Fixed Price Model

Vissensa’s “fixed price per user, per month" model provides our customers with an IT Service that’s easy to understand and easy to budget for.

Customers on this package are able to call the Vissensa IT helpdesk for help with any issues, as and when they arise, without worrying about incurring any extra costs or using a block of bank hours.

Block Hours Model

Vissensa’s “block hour" model is perfect for customers who wish to call upon us for occasional support, for example if an issue arises that is beyond their capabilities.

This model suits businesses that don’t need consistent IT Support, for example if they already have an IT Manager/Engineer in place and only need extra resource occasionally, or for smaller business with less IT demands.

Infrastructure and Hardware Management Services

Vissensa’s highly skilled team have experience across a wide range of vendors and technologies, and provide monthly services to on-premise and off-site hardware.

When it comes to monitoring, updating, patching and the ongoing management of your hardware, you can be confident in Vissensa’s expert team. Our goal is help alleviate operational issues by freeing up your time, and reporting on your key IT hardware.

Map your IT Provision

As business evolves, so should you. Vissensa’s Configuration Summary Document (CSD) will provide you with a complete map of your IT provision, and identifies how it can act as a catalyst for Digital Transformation.

If you have an ongoing support package with Vissensa and you make changes to your IT infrastructure – your CSD is updated alongside as a living document. With an up to date CSD in place, the way you manage your IT will change forever.

Futureproof your IT

With Vissensa’s Configuration Summary Document,
you are guaranteed efficient support, simplified audit of licensing, and a blueprint for the future of your IT.

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Benefits

Flexible to suit your business

  • Vissensa provides a range of IT Support models to suit each and every customer requirement. This means you can choose a support model that works for you and your business.

Vendor Agnostic

  • Vissensa's technical team has experience across a wide range of vendors, supporting and managing equipment such as Dell, HPE, Aruba, Cisco, SonicWall and many more.

Remote and On-site Capabilities

  • While most IT issues can be resolved remotely, on occasion there is a need for an on-site engineer. Vissensa have two offices based across Hampshire allowing us to quickly attend customer sites to resolve problems that require in-person assistance.

Capabilities beyond IT Support

  • Whilst our IT Support models provide completely comprehensive support, Vissensa also has the ability to provide services such as Microsoft 365, Cloud Services such Microsoft Azure and a wide range of hosting options.

The Personal Touch

  • By joining Vissensa through our IT Support service, we provide our clients with a dedicated Account Manager and ensure our customers receive a consistently high level of service for each and every problem that arises.

Unsure which model suits you best? The Vissensa team are more than happy to speak with you about your IT needs and provide the best options for you

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Are you ready to
step into the future?

It’s time to drive your business forward with the right IT services solution.

Our friendly, experienced team is here for you.

BEGIN YOUR JOURNEY