IT Support Service

Vissensa is made up of a dedicated team of IT and Cloud experts providing a range of IT Support Services with decades of combined experience.

Trusted Advisors

For years, Vissensa has been proudly helping customers to reduce their costs, improve efficiency and introduce innovative products and solutions that keep their businesses at the forefront of technology. Based in Hampshire, our team of highly dedicated and experienced staff can help you identify the right business IT Support to drive you forward.

Flexible IT Support Models

Whether it’s troubleshooting minor IT problems with our IT helpdesk or planning your IT strategy with one of our technical experts, Vissensa offers full and flexible IT solutions to suit all sizes of business which is one of the main benefits of outsourcing IT Support!

Do you want us to work alongside you, with a straight forward package that’s easy to understand and budget for? We provide fixed prices per user to keep things simple.

Are you confident enough on your own, but want the security of knowing we’re here if you need us? We can provide block hours of support to help with problems as and when they arise.

Do you need infrastructure management to on-premise or off-site hardware? We’re pleased to offer flexible packages to cater for most IT deployments.

CASE STUDIES

IT Support Service Case Studies

Looking for outsourced IT Support? Vissensa supports a variety of businesses across multiple industries. Take a look to see what we do for some of our customers, maybe it’s similar to the help you need?

IT Support Pricing Packages

Fixed Price Per User Model

  • Fixed Price per User per Month
  • UK Based Helpdesk
  • Remote and Onsite IT Support Available
  • Highly Skilled Technical Team
  • Bolt-ons Available if Required

Monthly Cost

Priced Per User

Block Hours Support Model

  • Range of Block Hours Available
  • UK Based Helpdesk
  • Remote and On-site IT Support Available
  • Highly Skilled Technical Team
  • Bolt-ons Available if Required

One-off
Cost

Priced Per Hours

Infrastructure Management

  • Monitoring, Patching and Reporting
  • UK Based Helpdesk
  • Monthly Scheduling and Requests
  • Highly Skilled Technical Team
  • Bolt-ons Available if Required

Monthly Cost

Priced Per Devices

Configuration Summary Document

  • Review of Existing IT
  • Detailed Documentation With Recommendations
  • Health Check of Systems
  • Completed via Remote and On-Site Engineers
  • Highly Skilled Technical Team

One-off
Cost

Priced by Review

Fixed Price Model

Vissensa’s “fixed price per user, per month" model provides our customers with an IT Service that’s easy to understand and easy to budget for.

Customers on this package are able to call the Vissensa IT helpdesk for help with any issues, as and when they arise with applicable IT Support Service Level Agreement in place, without worrying about incurring any extra costs or using a block of bank hours.

Block Hours Model

Vissensa’s “block hour" model is perfect for customers who wish to call upon us for occasional support, for example if an issue arises that is beyond their capabilities.

This model suits businesses that don’t need consistent IT Support, for example if they already have an IT Manager/Engineer in place and only need extra resource occasionally, or for smaller business with less IT demands.

Infrastructure and Hardware Management Services

Vissensa’s highly skilled team have experience across a wide range of vendors and technologies, and provide monthly services to on-premise and off-site hardware.

When it comes to monitoring, updating, patching and the ongoing management of your hardware, you can be confident in Vissensa’s expert team. Our goal is help alleviate operational issues by freeing up your time, and reporting on your key IT hardware.

Map your IT Provision

As business evolves, so should you. Vissensa’s also provides as part of our IT Support Service, the ability for a Configuration Summary Document (CSD) will provide you with a complete map of your IT provision, and identifies how it can act as a catalyst for Digital Transformation.

If you have an ongoing support package with Vissensa and you make changes to your IT infrastructure – your CSD is updated alongside as a living document. With an up to date CSD in place, the way you manage your IT will change forever.

Speak to the team about IT Support

Get in touch with the team today to discuss how IT Support can help your business. 

From ad-hoc support to a fully Managed IT Support service, Vissensa is happy to provide advice as to what package may suit your business. 

Please complete the form and a member of the team will be in touch soon.



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