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Vissensa Talks2nd Line IT Support Engineer
Vissensa Values
Job Description
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At Vissensa, we believe there is no business too big or small to benefit from exciting new innovations. As a team, we see the impact our support has, and the positive outcome of what we do for our customers – that’s what motivates us, keeps us innovating and moving forward.
Vissensa is a privately owned, ethical provider of IT and Cloud services, with a global reach, technical expertise and a forward thinking approach to technology. We have been providing innovative, secure and cost-efficient solutions to organisations for over 15 years and are considered one of the leading IT service providers in the industry.
If you want to work with an organisation that values your input, listens to your ideas and encourages you to grow and develop – then we’d love to hear from you. We never stop learning, and we look for people who want to learn too, people who are passionate and want to increase their knowledge of the industry.
“Our strap-line is Forward Thinking IT – that applies to us as a business and as a team. If you are forward thinking too, you’re going to love it at Vissensa.” – Sam Nunn CCO
Vissensa Values
Pushing technological boundaries and stepping beyond already established market capabilities to revolutionise IT.
Treating customer relationships as long term partnerships, not transactional business, driving them forward, and celebrating in their success.
Highly experienced IT specialists aiming to exceed customers’ expectations by delivering solutions of exceptional quality.
Committing to customers, employees, and our planet. Every decision made is morally, ethically and sustainably considered.
Combining over a decade of experience with elite market intelligence to continually evolve and develop within the world of IT.
2nd Line IT Support Engineer Southampton – Job Description
During Vissensa’s recent expansion a new role for a 2nd Line IT Support Engineer in Southampton has become available due to our continuous growth into local and global markets which has created an opportunity to join a dynamic team of engineers.
The position on offer is a role within the Vissensa Technical team which will have overage of PublicPrivate Cloud and Managed Services for clients located both in the UK and Worldwide. A candidate will see a wide range of Technologies and Cloud services that include Microsoft 365 (Exchange Online, Sharepoint, OneDrive and Teams), Microsoft Azure (Azure AD, Backup, SQL SaaS and Dynamics), Linux, VMwareHyper-V, Veeam with many more.
Location: Southampton, United Kingdom (We follow a hybrid work approach, but some office presence is required)
Candidate Requirements:
Candidates will need good interpersonal skills which allows for good team working, can lead other team members when required and asked. Can demonstrate good troubleshooting and clear thinking under pressure if needed. The experience of the candidate should include troubleshooting, vendor management and client response liaison.
Experience in the following areas would be desirable:
- Knowledge and understanding of ticketing systems
- Knowledge of working with Remote Management Tools
- Microsoft 365 and Azure
- A basic understanding of Firewall and Switches
- Experience of working as part of a Technical Support team
The successful candidate will also be expected to:
- Work with the current technical team to enhance existing service offerings
- Manage the monitoring and analysis tools and report any requirements
- Ensure problems and requests of assistance are kept within agreed SLA’s
- Advise the sales team on design, equipment and licensing queries
- Deliver solutions into new and existing clients in both PublicPrivate Cloud environments
- Assist in the ongoing support and development of customer environments
Desirable Role Requirements:
- Experience in MPLS/ VPLS, DNS (BIND & Microsoft DNS), voice/video integration – SIP, IP-PBX, SBC.
- Skills in Telephone voice systems such as Microsoft Teams and SIP systems
- A strong understanding of networking protocols ((e.g., IPSEC, HSRP, BGP, OSPF, 802.11, QoS)
- Experience in virtualization technologies such as Microsoft Hyper-V and VMWare
- Experience in Public Cloud networking such as Microsoft Azure and Amazon Web Service (AWS)
Vissensa Benefits
Vissensa is a privately owned, financially stable company in its 10th year of operation which continues to grow based on its reputation and innovation. The company is a technically focused business and our employees have the opportunity to become involved with the latest technologies and products.
The work is highly varied and is fast paced making for an enjoyable mix of jobs and exposure to a range of technologies, sectors and companies who rely on Vissensa for their IT needs.
Our team is made up of bright individuals who are experts in their chosen field and excel in an environment that supports a continuous career development ethos. In return the company operates a flat structure of management and is very flexible in how we can accommodate our staff’s work / life balance.
Working for Vissensa you will be part of a small team who have the ability to contribute and influence the direction of the business through their ideas and aspirations. The company always looks to grow its employees and promote from within.
We operate a company stakeholder pension scheme for which we contribute the maximum % of salary the scheme offers, 30 days holiday (including public holidays), a benefits scheme which provides employees with perks and discounts at a number of leading High St brands, on top of personal and professional development training.
Our Castle Malwood office has free parking, and is a relaxed, rural location which is easy to get to.
Salary Offered – £30-40,000 – Depending on Experience
Selection Process
- Our selection process is as follows: (1st Phase) Application
- Hiring Team Video Interview, (2nd Phase)
- Physical face to face interview involving scenario based questions and answer.
Why Vissensa?
We have strong expertise in delivering complex, sensitive environments, providing secure solutions for challenger businesses seeking a qualitative, bespoke approach. We’re commercially creative and transparent with clients. We take a long-term interest in each clients’ success, achieving trusted adviser status and we’re supported by strong supplier partnerships giving us an edge when we need it. When you become a part of the team, we’ll take a real interest in your success too.
Our culture is ethical, professional and driven. Reputation is our currency and the values we live by as a team include innovation, commitment, resilience, and excellence. And, of course, on occasion we let our hair down and enjoy spending quality time together outside of work as people, instead of colleagues.
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