Understanding Microsoft Copilot for SMEs

In today’s fast-paced business environment, small and medium-sized enterprises (SMEs) face unique challenges. From limited resources to the need for rapid innovation, SMEs must navigate a complex landscape to stay competitive. This is where Vissensa’s forward thinking expertise can step in with Microsoft Copilot to offer transformative support. But before we get into Copilot, make sure to check out our previous Generative AI blog, if you haven’t already, to get you up to speed on all things AI.

Microsoft has been partnering with OpenAI since late 2023 to bring Copilot to customers with partners like Vissensa. Choosing the right Copilot offering is vital to get the most out of your investment, starting your AI Journey and successfully deploying the technology to empower your business.

What Copilot Offerings Are There?

  • Copilot for Microsoft 365: enhances productivity within Microsoft 365 applications like Word, Excel, and Teams by automating tasks, providing intelligent suggestions, and improving collaboration
  • Copilot for Dynamics 365: helps with customer relationship management (CRM) and enterprise resource planning (ERP) by offering insights and automating processes
  • Copilot for Microsoft Fabric: helps businesses manage and analyse large datasets more efficiently
  • Copilot Security: assists in identifying and mitigating security threats
  • Copilot for Sales: empowers sales teams by generating meeting briefs, emails, and integrating CRM data to streamline sales
  • Copilot for Service: enhances customer engagement by tapping into company and customer data
  • GitHub Copilot: allows for coding by providing code suggestions and automating repetitive coding tasks

Use Generative AI In Your Existing Apps

Understanding Microsoft Copilot can be a challenge and should be fully understood before deploying any of the offerings mentioned above. So, what is Copilot?

Well, simply put, it is an AI-powered assistant integrated into various Microsoft services and applications. It helps users by automating repetitive tasks, providing intelligent suggestions, and enhancing productivity. For SMEs, this means more efficient operations, better decision-making, and a significant reduction in manual workload.

Like any new technology or services, it is best to begin with identifying what operations or tasks within your business could benefit from a Copilot offering. This assessment could involve key stakeholders in the business but keeping the initial deployment simple increases the percentage of a Copilot deployment being successful in delivering the expected agreed outcomes. Key select individual or teams should be utilised to pilot the deployment so that feedback can be given throughout. Once completed, such a deployment can then be highlighted to the key stakeholders of a business leading to further pilots and finally expansion to the wider business.

What benefits can be achieved with a successful pilot?

  • Enhancing Productivity – The successful deployment of Microsoft Copilot for SMEs can be a game-changer, automating routine tasks such as data entry, scheduling, and email management, freeing up valuable time for employees to focus on more strategic activities.
  • Data-Driven Decision Making – In the digital age, data is a critical asset for any business and leveraging AI to provide insights and analytics can drive informed decision-making.
  • Security and Compliance – With Microsoft Copilot, adhere to the highest standards of security and compliance being centrally managed and protected 24 hours a day.
  • Training and Support – An always available assistant answering with any questions or issues, making the transition to AI-powered productivity smooth and stress-free.

Copilot deployments follow several key stages; these being Getting Governance Right, Implementation with Intention, Driving Adaption, and finally, Building a Foundation for Support. These can be different for all businesses and Vissensa’s expertise can help in defining what may be required for different stages fusing our expertise with an understanding of what customer’s need to obtain goals set.

Vissensa is the perfect partner for SMEs looking to leverage the power of Microsoft Copilot. Our tailored solutions, expertise in integration, comprehensive training and support, and commitment to security make them an invaluable ally in the journey towards enhanced productivity and growth. Working alongside SMEs can unlock the full potential of AI and position themselves for long-term success in an increasingly competitive market.

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