In the age of digital transformation, small and medium-sized enterprises (SMEs) are finding new ways to innovate, be it through automation of internal business processes, increasing the speed to market of goods or services, or boasting productivity across the workforce. One of the most significant advancements has been the advent of Generative Artificial Intelligence (AI). Generative AI has the potential to revolutionise SMEs by helping businesses innovate, compete, and differentiate themselves in the market. We at Vissensa can help your company take advantage of Generative AI with our breath of deep experience and knowledge across On-Premise Infrastructure, Colocation Managed Services and Public Cloud (Microsoft Azure or AWS).

Use Generative AI In Your Existing Apps

So, what is Generative AI? 

This refers to algorithms or models that can generate new content after learning from a vast amount of data, be it structured or unstructured. This technology can create text, images, and even code, which can be particularly beneficial for SMEs in several ways: 

  • Content Creation: SMEs can use generative AI to produce marketing materials, write blog posts, or generate social media content, saving time and resources while maintaining a strong online presence 
  • Customer Insights: By analysing customer data, generative AI can provide SMEs with valuable insights into consumer behaviour, enabling them to tailor their products and services more effectively 
  • Product Development: Generative AI can help SMEs in the ideation and design of new products by suggesting improvements and innovations based on current market trends 
  • Operational Efficiency: From automating routine tasks to optimising logistics, Generative AI can streamline operations, allowing SMEs to focus on growth and innovation 

Introducing generative AI to small and medium-sized enterprises (SMEs) requires thoughtful planning and consideration. Firstly, identifying a potential use case in the business which could pilot the introduction would be the recommended approach – gathering a small group of individuals to begin utilising the GenAI technology building strong experience in what and doesn’t work. This will build a strong case for the senior management team to look at the pilot results and begin identifying where else it could be introduced.  

Another consideration would be “Data Readiness", an assessment of where existing data sources are, how to access them, and making sure the data is clean, relevant, and presentative whilst considering data privacy concerns, like complying with data protection regulations.  

One particular challenge could be Legacy System Intergration – having to consider how GenAI will integrate with existing systems and processes, ensuring compatibility and minimising disruptions. There are many more considerations, but a key one may be risk assessing associated data quality, security, and biases. There will be a need to implement safeguards to mitigate these risks. 

Vissensa, with over 15 years of experience in IT and Cloud services, stands as a beacon for SMEs looking to integrate Generative AI into their business models. Examples of how could be through Microsoft Copilot and Copilot PCs (if a business already has an investment in Microsoft technologies), deciding to operate your own LLM or SLM hosting in the Public Cloud (such as Microsoft Azure or AWS), using open source models (like Meta’s Llama or Nvidia’s pre-built models), or hosting your own with Dell’s Generative AI pre-built infrastructure and combining this with one of Vissensa’s Colocation Managed Service providers. 

How can Vissensa Support a Business GenAI journey?  

  • Tailored IT Support: Vissensa offers everything from Small Business IT Support to Enterprise IT Infrastructure Design, ensuring that SMEs have the right technological foundation to implement Generative AI solutions 
  • Data Security and Backup: As GenAI relies heavily on data, Vissensa provides robust data security and backup services to protect SMEs’ valuable information 
  • Cloud Computing: With managed private cloud hosting, Vissensa enables SMEs to access the computational power needed for generative AI without significant upfront investments 
  • Expert Consultancy: Vissensa’s team of experts can guide SMEs through the process of adopting generative AI, from selecting the right tools to integrating them into existing workflows 

Generative AI is a game-changer for SMEs, offering them unprecedented opportunities to innovate, optimise, and compete. Vissensa’s comprehensive IT services and expertise provide the necessary support for SMEs to harness the full potential of GenAI. As SMEs continue to embrace this technology, partnerships with experienced service providers like Vissensa will become increasingly crucial in navigating the complexities of the digital landscape.