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8×8Field Service Engineer
Vissensa Values
Job Description
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At Vissensa, we believe there is no business too big or small to benefit from exciting new innovations. As a team, we see the impact our support has, and the positive outcome of what we do for our customers – that’s what motivates us, keeps us innovating and moving forward.
Vissensa is a privately owned, ethical provider of IT and Cloud services, with a global reach, technical expertise and a forward thinking approach to technology. We have been providing innovative, secure and cost-efficient solutions to organisations for over 15 years and are considered one of the leading IT service providers in the industry.
If you want to work with an organisation that values your input, listens to your ideas and encourages you to grow and develop – then we’d love to hear from you. We never stop learning, and we look for people who want to learn too, people who are passionate and want to increase their knowledge of the industry.
“Our strap-line is Forward Thinking IT – that applies to us as a business and as a team. If you are forward thinking too, you’re going to love it at Vissensa.” – Sam Nunn CCO
Vissensa Values
Pushing technological boundaries and stepping beyond already established market capabilities to revolutionise IT.
Treating customer relationships as long term partnerships, not transactional business, driving them forward, and celebrating in their success.
Highly experienced IT specialists aiming to exceed customers’ expectations by delivering solutions of exceptional quality.
Committing to customers, employees, and our planet. Every decision made is morally, ethically and sustainably considered.
Combining over a decade of experience with elite market intelligence to continually evolve and develop within the world of IT.
Field Service Engineer – Job Description
As a Field Service Engineer, you will spend two days a week on-site with a client near Southampton, and the remainder of the week working as part of our Service Desk team in a 2nd line support capacity. This permanent position offers an excellent opportunity for career advancement within a thriving and supportive company. You will report directly to the Head of Projects while on customer sites and work under the Service Desk Manager when at the office.
Location: Southampton area, primarily based at the Castle Malwood office with travel to customer sites.
Key Responsibilities:
- Provide 1st and 2nd line support at the client site.
- Provide 2nd line support through the service desk.
- Deliver outstanding customer service through effective ticket management.
- Work collaboratively on customer sites, integrating seamlessly with the existing IT team.
- Utilise Remote Monitoring Tools for proactive maintenance and support.
- Respond efficiently to customer requests and enquiries, adhering to agreed timescales and escalation procedures.
- Create and update technical documentation, advising clients on IT updates and changes.
- Troubleshoot and maintain infrastructure, including laptops, workstations, servers, and networking equipment.
Candidate Requirements:
- Proven 2nd line experience in a Service Desk environment.
- Strong communication skills, both verbal and written.
- Understand and adhere to agreed timescales, recognise the need for escalation, and demonstrate strong troubleshooting skills.
- Hands-on experience with Office 365 Cloud services (Email, SharePoint, Teams, OneDrive).
- Expertise in Microsoft domain infrastructure (Group Policy, DNS, DHCP, Active Directory, etc.).
- Experience with backup solutions and a solid understanding of networking fundamentals.
- Own a car for travel to datacentres and client locations.
Desirable Skills:
- Confidence in communicating with diverse audiences and third-party vendors.
- Experience with public cloud infrastructure (AWS, Azure).
- Knowledge of switches, firewalls, and routers.
- Ability to document third-party applications and support service providers.
Vissensa Benefits
- Competitive salary
- Structured training opportunities
- Relaxed dress code in the office; smart casual on customer sites
- Hybrid working environment (office/home)
- Company pension scheme
- Private medical insurance (after a qualifying period)
- Active social committee with monthly events and competitions
- Free parking
- Employee discounts
Salary Offered – £28,000 – £35,000 dependent on experience
Selection Process
- Our selection process is as follows: (1st Phase) Application
- Hiring Team Video Interview, (2nd Phase)
- Physical face to face interview involving scenario based questions and answer.
Why Vissensa?
We have strong expertise in delivering complex, sensitive environments, providing secure solutions for challenger businesses seeking a qualitative, bespoke approach. We’re commercially creative and transparent with clients. We take a long-term interest in each clients’ success, achieving trusted adviser status and we’re supported by strong supplier partnerships giving us an edge when we need it. When you become a part of the team, we’ll take a real interest in your success too.
Our culture is ethical, professional and driven. Reputation is our currency and the values we live by as a team include innovation, commitment, resilience, and excellence. And, of course, on occasion we let our hair down and enjoy spending quality time together outside of work as people, instead of colleagues.
If you are a motivated individual looking to grow your career in a forward thinking company, we encourage you to apply.
